1. Introduction
EzReach ("we," "us," or "our") is operated by Gibberish Tech, based in India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Instagram automation platform available at ezreach.gibberishtech.com.
2. Information We Collect
We collect the following types of information:
- Account information: Email address, name, and Instagram handle when you sign up.
- Instagram data: Public profile information, comments, and engagement data accessed through Meta's official Instagram Graph API with your explicit authorization.
- Usage data: Automation configurations, message templates, analytics metrics, and feature usage patterns.
- Technical data: Browser type, device information, IP address, and access timestamps collected automatically.
- Payment data: Billing details processed securely through our third-party payment provider. We do not store full payment card numbers.
3. How We Use Your Information
We use the information we collect to:
- Provide and operate our Instagram automation services (comment replies, DM delivery, analytics).
- Process transactions and manage your Ez Coin balance.
- Send service-related communications (account alerts, billing notifications, feature updates).
- Improve our platform, develop new features, and fix bugs.
- Ensure compliance with Meta's Platform Terms and applicable laws.
4. Data Sharing
We do not sell your personal data to third parties.
We may share information only in the following cases:
- Meta / Instagram: We interact with Meta's API on your behalf to execute automations you configure.
- Service providers: Trusted vendors who help us operate our platform (hosting, payment processing, analytics), bound by confidentiality agreements.
- Legal requirements: When required by law, court order, or to protect our rights and safety.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit (TLS) and at rest.
- Secure token storage for Instagram API credentials — we never store your Instagram password.
- Regular security audits and access controls for our infrastructure.
- Role-based access within our team — only authorized personnel can access user data.
6. Cookies
We use cookies and similar technologies for:
- Authentication: Keeping you signed in securely across sessions.
- Analytics: Understanding how users interact with our platform so we can improve it.
- Preferences: Remembering your theme and display settings.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
7. Your Rights
You have the right to:
- Access your personal data we hold.
- Export your data in a portable format.
- Delete your account and associated data.
- Withdraw consent for Instagram data access at any time by disconnecting your account.
To exercise any of these rights, email us at support@gibberishtech.com. We will respond within 30 days.
8. Data Retention
We retain your data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention).
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
10. Children's Privacy
EzReach is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our platform. Continued use of EzReach after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: support@gibberishtech.com
Website: ezreach.gibberishtech.com
Location: India