1. How EzReach charges you
EzReach is operated by Gibberish Tech, based in India. Before the refund rules make sense, it helps to know how the product bills, because it is not a typical subscription.
- Ez Coins are prepaid credit. You buy coins once — a top-up — and they sit in your wallet until you spend them.
- Coins are spent per automation run. Each time one of your automations runs, 1 to 3 coins are deducted depending on the flow level you configured. You are never charged per follower or per contact.
- Every movement is logged. Each credit and debit is recorded in your wallet ledger, so we can always see exactly how many coins from a given top-up have been used.
- Starting costs nothing. New accounts are given welcome coins automatically. No card is required to sign up or to run your first automations.
- Top-ups are one-time purchases, not a subscription. Buying coins does not start a recurring charge. If you separately subscribe to a paid monthly plan, section 5 applies to it.
Prices are set in US dollars. See our pricing page for current rates.
2. What we will refund
We will refund an Ez Coin top-up in full when all of the following are true:
- You ask within 7 days of the payment date.
- No coins from that top-up have been spent. If your balance has not dropped below what it was before the top-up, the coins are untouched.
- The payment was made from your own account in good standing.
We will also refund, regardless of the 7-day window:
- Duplicate charges — you were billed twice for the same top-up.
- Failed top-ups — money left your account but the coins were never credited to your wallet.
- Unauthorised charges — a payment you did not make, once we have verified it.
3. What we do not refund
- Coins you have already spent. Once an automation run has consumed a coin, the work has been done and that coin is not refundable.
- Partly used top-ups. If any coins from a top-up have been spent, that top-up falls outside the standard refund above. You can still write to us — see section 6 — and we will look at it case by case, but we do not promise a partial refund as a matter of right.
- Free, welcome, bonus, referral or promotional coins. You did not pay for these, so they carry no cash value and cannot be refunded or cashed out.
- Accounts suspended for breaking our terms — for example abusive messaging or violating Meta's platform rules. See our Terms of Service.
- Coins left in the wallet when you delete your account. Unspent coins are not converted to cash on account closure, so request any refund you are entitled to before deleting.
Ez Coins are credit for using EzReach. They are not a stored-value instrument, they cannot be transferred between accounts, and apart from the refunds described here they cannot be exchanged for money.
4. When a run fails on our side
If coins were deducted for automation runs that failed because of a fault in EzReach, tell us and we will put those coins back into your wallet. This is a credit of coins, not a cash refund. Runs that fail for reasons outside our control — Instagram rejecting a message, a recipient's privacy settings, Meta's messaging windows, or a misconfigured automation — are not reversed, because the run was genuinely attempted.
5. Cancelling a recurring plan
You do not need a recurring plan to use EzReach; coins alone are enough. If you are on a paid monthly plan:
- You can cancel at any time from your billing settings, or by emailing us.
- Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then, and you are not charged again.
- We do not refund part-months. Cancelling on day 20 of a month does not refund the remaining 10 days.
- If a renewal charge was taken and you had not used the service in that new period, write to us within 7 days of that charge and we will consider a refund.
Cancelling a plan does not delete your account or your remaining coins — you can keep using coins on the free tier.
6. How to request a refund
Email support@gibberishtech.com with the subject line "Refund request" and include:
- The email address on your EzReach account.
- The date and amount of the payment.
- The payment or order reference from your receipt, if you have it.
- A short reason for the request.
We check the request against your wallet ledger, which tells us exactly how many coins from that payment have been used.
7. How long it takes
- We acknowledge refund requests within 2 business days.
- We decide and tell you the outcome within 5 business days of receiving everything we need.
- Approved refunds are issued to the original payment method within 7 business days of approval. We cannot refund to a different card, account or person.
- Your bank or card issuer then needs its own time — commonly a further 5 to 10 business days — before the money appears on your statement. That part is outside our control.
Refunds are made in the currency of the original charge, for the amount we actually received. Where your bank converted currency, exchange-rate differences and any fees charged by your bank or card network are not something we can reimburse.
When a refund is approved, any unspent coins from that purchase are removed from your wallet balance at the same time.
8. Disputes and chargebacks
Please contact us before raising a dispute with your bank or card issuer. Most problems are a mis-click or a misunderstanding about coin consumption, and we can usually resolve them faster than a chargeback can. If a chargeback is raised, we may suspend the account while it is being investigated.
9. Changes to this policy
We may update this policy from time to time. The "last updated" date above always reflects the current version, and the version in force on the day you paid is the one that applies to that payment.
10. Contact
Email: support@gibberishtech.com
Website: ezreach.gibberishtech.com
Location: India